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DanceCheer.NET Ordering & Returns Policies


Thank you for shopping in the Spirit Mall® at DanceCheer.NET, your one stop spirit shopTM or at our other Leslie's Best, Inc web communities. Your purchases help support our websites' many free services. Remember to shop with us if you want the best online selection of dance, cheerleading, baton twirling, flag, rifles, guard, parade and other performance products.


Before U Order

PLEASE NOTE: If you order via mail, fax, on any of our web sites, or any other manner, we highly recommend that all customers read through these return policies thoroughly prior to ordering, because by placing your order you agree to the Policies listed on this webpage, on our website, and in our Help Center knowledge base. Please pardon our appearance, but we are currently transitionaing from this main policies page to a more user friendly Help Center knowledge base. If you have any questions, please feel free to contact us anytime. We care and are here to help ensure you have an enjoyable shopping experience. You may reach us at:

SAMPLE ORDERS


Click here to read our knowledge Base article, Sample Orders


SHIPPING

Shipping in the cart is calculated for deliveries to domestic contiguous U.S. destinations. Orders may be shipped using whatever shipping courier and method we choose depending on variables like transit time, reliability, pick up times, cost, package contents, dependability, etc. and shipping prices may include handling fees to cover costs incurred by us (where applicable) which may include credit card fees, wire fees, materials, labor, mileage, minimum order fees, rush fees, labor costs, etc. Due to the extra time and risk involved, there will be a $10 rush fee added for all orders requiring a guaranteed delivery date in less than one week from the time the order is finalized. While we do our best to get all orders out as soon as possible, Standard Delivery orders usually ship within 3 business days, and Expedited Delivery orders usually ship within 1 to 2 business days. For rates on 1, 2 or 3 Day guaranteed delivery options, please call us at 970.674.3387 for quotes. If an order shipped via guaranteed delivery does not reach you by the guaranteed time as specified by the delivery service (through no fault of yours or weekends, holidays, natural disasters, or other reason noted on the carriers' terms), then we will reimburse you for the difference between that shipping rate and the rate for the actual shipping received once the delivery company has researched the shipment and approved reimbursement. Rush orders received after noon (Mountain Time Zone) may not ship the same day.

Orders during busy season (August through October, and Thanksgiving through Christmas) cannot always ship the same day due to the increased volume of rush orders. After December 9th, all deliveries' transit times may be slower than the delivery times listed above due to couriers' larger workloads. For example, after December 9th Expedited Delivery transit time may be longer than the advertised 5 weekdays and FedEx and UPS 1, 2, 3 Day deliveries may no longer be guaranteed. Please call us if you have questions on whether a delivery method will get to you by your deadline, or specify your deadline with your order, so we can make sure you choose a delivery that should reach you in time. Delivery times are for delivery transit time only and do not include weekends, holidays, processing time, manufacturing/production time, and/or items that may be out of stock. We will notify you within that delivery time if an out of stock product may delay your transit time.



SHIPPING SIGNATURE WAIVERS


Click here to read our knowledge Base article, How to Get a "Signature Required" Package Delivered if Nobody's Home


ORDER ERRORS

Click here to read our knowledge Base article, Damages, Errors, or Claims and contact us regarding an order error.


DAMAGE CLAIM

Click here to read our knowledge Base article, Damages, Errors, or Claims and submit a claim request.



DELIVERY DEADLINES

We jump over hurdles to get orders to our customers by their deadlines, and we have an awesome track record! We deal with professional sports teams, Hollywood movie studios, large school districts, and other individuals and organizations who always need everything YESTERDAY! So we work hard to make the impossible possible. When ordering "guaranteed" delivery services, it is our commitment to make every effort get that order to you within the timeframe of the guaranteed delivery method you ordered. If you need your order in less than 6 weekdays, follow these instructions (also shown at checkout for your convenience). Note the following three items in the "Order Comments" box (in Checkout Step 3 of 3):

  1. The date needed. In order to ship the same day, transit times are based on the order being received by 11:00 a.m. MST, and do not include holidays, weekends, nor production time on custom or made-to-order products.
  2. Time needed. If no time is listed, it will be assumed that the end of that deadline date is acceptable.
  3. Specify that you approve for us to ship at any cost to get the order to you by your stated deadline, and we will charge your card the additional cost for the least expensive shipping method guaranteed to arrive by your specified deadline. We cannot legally charge additional charges to your card without this written approval. Since we cannot know your shipping prices until the order has been packed for shipment, our packing department is unable to contact customer requests to call them with shipping options or quotes. Orders that mention a an upgraded Delivery Method or a deadline that is sooner than the transit time for your order's Delivery Method without explicitly approving additional charges at all costs will be processed shipping via the fastest delivery method that the shipping and handling fee you paid (or explicitly approved) will cover.
If you followed the steps above, your card will be charged separately from the original cart order's charge for the cheapest shipping method that is guaranteed to reach you within your designated date and time. Orders that mention a an upgraded Delivery Method or a deadline that is sooner than the transit time for your order's Delivery Method without explicitly approving additional charges at any cost (as specified in Step 3 above) will be processed shipping via the fastest delivery method that the shipping and handling fee you paid or approved will cover. Due to the short timeframe required for processing orders with tight deadlines, there can be no cancellations on orders that upgrade to faster Delivery Methods. Please note that guaranteed shipping methods such as 1, 2 and 3 Day deliveries can be extremely expensive. By clicking the SUBMIT ORDER button, you agree to these terms.

Please also note that during our busiest season, Standard Delivery and First Class Mail orders may not ship for several days due to the significantly higher volume of orders (so the delivery transit times listed are in addition to the order processing time). Please remember that though delivery companies guarantee certain deliveries, none of the delivery companies have a 100% track record for being on time. Therefore we suggest that customers try to get their packages at least one business day early just in case they fall in that 0.1% group that does not get their package on the courier's guaranteed date.

Due to our credit card merchant's policy, if we are unable to reach you on orders over $100, we reserve the right to ship the order to the billing address with signature required.

Special Order, Custom and Imprinted Orders: Shipping delivery times do NOT include production times on special order, custom, or imprinted items. Ordering faster shipping only changes shipping time, not production time.

Misc: Leslie's Best, Inc. is not responsible for delays in production and shipping times that are beyond our control. Ship dates may be delayed on imprinted items if artwork is not received with order or if it requires clean up by the art department. This includes but is not limited to holidays, acts of terrorism, natural disasters, delivery company delays, lost or stolen shipments, etc. We try our best to communicate potential delays whenever possible. We ship FOB Point of Origin, so the customer takes title once the goods leave our docks. We will email tracking numbers and list them in the cart once the order has shipped the the status is marked, "Complete." Not all Standard Delivery and First Class Mail orders will receive tracking numbers. Once the package leaves our warehouse and is picked up by the first courier (i.e. shipping company like FedEx, UPS, USPS, etc.), customer is responsible for the goods (including tracking the package and monitoring the shipment's progress). If the tracking shows the package was delivered and you feel you have not received it, please check if the tracking shows where the package was left (i.e. by the back door). Couriers tend to leave the package out of plain sight in order to avoid theft, so check around to see if it may be hidden in a bush or other area. If you are unable to locate the package or you have any questions about your delivery, please contact the shipping company so they may assist you in locating your package. While we are happy to assist you, it tends to be more efficient to contact the courier directly.

Rush Seasons: Due to the significant increase in the volume of orders (especially rush orders) during our rush season, while we try our best to get orders out the same day, we cannot guarantee rush orders will ship the same day during the time frames below. Please allow extra time for processing of orders during rush seasons.

  • August 15th - October 31st
  • December 9th - December 23rd

HOLIDAY SHIPPING NOTE: Expedited deliveries' transit times after December 9th may be slower than the delivery times listed above due to the larger shipping volumes. For example, after December 9th Priority Delivery is not averaging 2-4 weekdays and FedEx and UPS 1, 2, 3 Day deliveries may no longer be guaranteed for 1, 2, 3 weekdays. Please call us if you have questions on whether a delivery method will get to you by your deadline so we can make sure you choose a delivery that is guaranteed to reach you in time (this is suggested for any time of the year, but especially so for the holiday shipping season).



CANCELLATION, REFUSED ORDERS & ORDER PROBLEMS

Click here to read our Knowledge Base article, Order Changes, Cancellations or Problems



EXCHANGE POLICY

Most exchanges are not charged a restock fee like returns as long as you are exchanging for a product of equal or greater value. All exchanges must have RMAs and must be in our hands within 20 days of receipt of order (the "RMA Expiration Date"). Please click here to read our knowledge Base article, How to Exchange Your Order Item(s)

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RETURN POLICY

Customer satisfaction is our #1 priority. Rule, rules, rules. We hate them but they're important for protecting the customer as well as the retailer. So here goes...Returns and exchanges are gladly accepted within 20 days of invoice date under the following conditions.



Click here for instructions on how to request a return




NET 30 POLICY


Those paying by purchase order or on a NET 30 terms, simply fax or mail your order. Payment by Purchase Order is reserved for U.S. Public, Private, Parochial, and Church schools only. We cannot accept purchase orders from boosters or private organizations. Purchase orders are also accepted from pro and semi-pro or arena teams, and from government organizations. Non-school orders may be required to apply for credit in order to qualify for Net 30 terms, and application must be approved before orders may be placed on Net 30 terms. Purchase orders must be signed by a Principal, Superintendent or Authorized Purchasing Agent, must be shipped to the school, and will be shipped with signature required. Letter of Guarantor is required for non-school orders over $250. Please include shipping and handling in the total on your purchase order. Purchase orders are not accepted for sample orders. A billing charge of $5.00 will apply to orders of less than $100.00. For purchase orders not paid within 30 days of invoice date, the outstanding balance will start accruing a late penalty per month (as shown on your invoice at the time of purchase). Orders not paid within 90 days of the invoice date will be subject to as much as a 50% collections fee. In the event you return everything your ordered on the purchase order, you are still liable for late fees, shipping, restock fees, and any other charges stated on this webpage. Please be sure to include a contact phone so we may contact you if we need to regarding your order. Also include a fax number so we may fax the invoice. Invoices will only be sent via fax and/or email (other than any notices regarding collection). We will send confirmation of the order within two (2) business days of receipt of order. If you have not received confirmation within that time, please contact us immediately to make sure we received your order. Please contact us before placing your order if you have any questions. We're happy to help!


WARRANTIES AND DEFECTS

Click here to read our Knowledge Base article, Warranties and Defects and contact us regarding a warranty issue or defect.

INTERNATIONAL ORDERS POLICY


Click here to read our Knowledge Base article, International Orders & Payments and contact us regarding an international order or paying with a credit card from a non-U.S. bank.

MISCELLANEOUS




Click here to request a return or exchange.



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