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DanceCheer.NET Ordering & Returns Policies


Thank you for shopping in the Spirit Mall® at DanceCheer.NET, your one stop spirit shopTM. Your purchases on dTe help support dTe's many free services. Remember to shop with dTe if you want the best online selection of dance, cheerleading, baton twirling, flag, rifles, guard, parade and other performance products.




Before U Order

PLEASE NOTE: If you order via mail, fax, the internet, or any other manner, we highly recommend that all customers read through these return policies thoroughly prior to ordering, because the policies and procedures listed on this order form apply to all orders. If after reading it you have any questions, please feel free to contact us anytime. For orders placed by email where a signed order is not possible, Customer agrees that their verbal order and/or signature accepting order from transportation company is authorization for placing order and agree to honor and pay for credit card charges. We care and are here to help ensure you have an enjoyable shopping experience. You may reach us at:

 


SAMPLE ORDERS

DanceCheer.NET is happy to send samples for review prior to a sale according to the following terms. The customer will be need to specify at the time of the order that they are ordering it as a sample and make sure it is noted as a SAMPLE ORDER on their invoice when we send the confirmation invoice/receipt. All samples shall be paid for in advance at full price, including any applicable minimum order and shipping fees. Purchase orders cannot be accepted for sample orders.




SHIPPING WAIVERS

Packages are typically sent with signature required. Our credit card company requires this. Customers who prefer that packages be left if they are not there to sign for the package must leave a note for the delivery company asking them to leave the package without signature. For insurance reasons, we cannot waive the requirement for signature so it is the customer's responsibility to leave a note requesting the carrier leave their package without a signature. Please note that, by accepting your package without signature, you agree to waive all liability on the part of Leslie's Best, Inc. and any other shipping entities for lost or stolen packages.


CLAIMS

It is important that customers check their orders the day it arrives to make sure it arrived free of damage and is correct. Any order errors (such as wrong colors, sizes, item numbers, incorrect quantities, etc.) must be reported within two (2) days of receipt of order. Any errors or shortages cannot be processed after the two (2) day deadline.

DAMAGED FREIGHT

We cannot be held responsible for products damaged during shipping. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery and to properly file all freight claims to obtain replacement equipment or compensation for repairs. All products are carefully inspected and packaged by our shipping department prior to release from our warehouse. Upon delivery to the freight carrier, the shipment technically becomes your property. We make every effort to ensure that all shipments are packed carefully to avoid damage, which greatly reduces the likelihood of damage during transit. Nonetheless, shipping damage can sometimes still occur. An insurance claim has to be filed and finalized before compensation is issued to the customer or product is replaced. contact us within 3 business days of delivery to initiate a claim. All claims are usually processed within 2 weeks from the time of initiation. Any payment made by a the shipping carrier is completely voluntary, and is subject to approval based on investigation and evidence available. If the carrier claims responsibility for the lost or damaged item, insurance reimbursement will be issued to Leslie's Best, Inc. In return, a replacement item will be sent to you. Meanwhile here’s what you can do to make sure you get the best outcome:


WARRANTY

At DanceCheer.NET, we stand behind the high quality of our products. If your product develops a defect, you may send it back and we will gladly replace with the same version if the following conditions are met. Before returning the defective product, it must first be authorized by DanceCheer.NET within 7 days of delivery and must include a Return Merchandise Authorization Number (RMA#). At that time, you will receive the return shipping address and mailing instructions. The following are the conditions for exchanging defective merchandise:


DEADLINES

We jump over hurdles to get orders to our customers by their deadlines, and we have an awesome track record! We deal with professional sports teams, Hollywood movie studios, large school districts, and other individuals and organizations who always need everything YESTERDAY! So we work hard to make the impossible possible. If you list a shipping deadline on your order and the shipping method you ordered will not get it there in time, we will try calling you to give you other shipping options and prices that will ensure you get it by your deadline (this does not include custom or made to order products like poms, imprinted items, etc.). If you need to receive an order within 4 weekdays, we HIGHLY suggest calling us with your order so we can make sure your order is processed immediately and discuss delivery service options. When ordering "guaranteed" delivery services, please remember that though delivery companies guarantee certain deliveries, none of the delivery companies have a 100% track record for being on time. It's probably more like 99.9% of the shipments that are on time. That is why we suggest on the website that customers, whenever possible, try to get their packages at least one weekday early just in case they fall in that 0.1% group that does not get their package on the courier's guaranteed date. To avoid delays, please make sure all your information on your order is correct and that you provide us with a daytime phone number where we can easily reach you...because we can't take care of you unless we have your explicit approval on any shipping quotes besides the standard quotes listed on our website's ordering forms. Orders delayed due to customer providing us with incorrect address cannot be returned. Also, if you need your order by a specific date, and order a delivery method that is not guaranteed, we are not liable if it does not arrive by your deadline. PLEASE REMEMBER: Shipping delivery times do NOT include production times on items that are not in stock items. Please also note that during the rush season dates noted on the website, orders may not ship for several days due to the significantly higher volume of orders (so the delivery transit times listed are in addition to separate from the order processing time). Ordering faster shipping only changes shipping time, not production time. Leslie's Best, Inc. is not responsible for delays in production and shipping times that are beyond our control. Ship dates may be delayed on imprinted items if artwork is not received with order or if it requires clean up by the art department. This includes but is not limited to holidays, acts of terrorism, natural disasters, delivery company delays, etc. We try our best to communicate potential delays whenever possible. We ship FOB Point of Origin, so the customer takes title once the order leaves our docks. Orders that are drop shipped will not typically be sent tracking numbers. If you would like a tracking number, please contact us and we'd be happy to get it for you. Otherwise, we strongly suggest contacting us immediately if you have not received your package by the due date so we may track it to make sure there are no problems with the shipment. Any items lost, damaged or delayed by transportation companies (or other delays as noted above) are beyond our control. Claims for lost/damaged items must be made by the customer directly with the transportation company. Transportation companies have standard procedures for damaged and/or lost item claims which must be followed to remedy claim. Leslie's Best, Inc. will provide assistance in filing claims as a courtesy to the customer. We assume no liability for delays due to conditions beyond our control, and cannot refund orders that do not arrive on time through no fault of our own. Custom and made to order items that are delivered past a deadline through no fault of our own cannot be returned or refunded. Refunds for delays resulting in missed deadlines on expedited shipping orders will be limited to the difference between the expedited charge and Ground delivery. The courier (UPS, USPS, Fedex, etc.) will make the final decision regarding any related credits or refunds. If the courier agrees to it, we'd be happy to ship a replacement for any lost packages and will make every effort to get it to the customer by their deadline. So if your package is lost or stolen, please let us know immediately and specify your deadline so we may work to get you taken care of.

RUSH SEASONS: Due to the significant increase in the volume of orders (especially rush orders) during our rush season, we cannot guarantee same day shipping on rush orders during the following time frames:

  • August 15th - October 15th
  • September 1st - September 30th
  • December 9th - December 23rd

So please allow extra time for processing of orders during the rush seasons. We will try our best to get orders out the same day, but cannot guarantee all rush orders will ship the same day.

HOLIDAY SHIPPING NOTE: Expedited deliveries' transit times after December 9th may be slower than the delivery times listed above due to the larger shipping volumes. For example, after December 9th Priority Delivery is not averaging 2-4 weekdays and FedEx and UPS 1, 2, 3 Day deliveries may no longer be guaranteed for 1, 2, 3 weekdays. Please call us if you have questions on whether a delivery method will get to you by your deadline so we can make sure you choose a delivery that is guaranteed to reach you in time (this is suggested for any time of the year, but especially so for the holiday shipping season).



CANCELLATION & REFUSED ORDERS

If you need to cancel your order, and you are able to notify us before your order is processed for shipment, then we will be happy to cancel it for you. If your order has already been processed for shipment by the time you contact us to cancel your order, it will be handled as a return at that time and may incur a restock fee. On cancelled orders that have already been charged, but have not been shipped will incur a 10% cancellation fee (figured from the total charged to the customer's credit card). This helps us to not lose money when paying employees to handle cancellation paperwork necessary to refund the customer's payment. Please allow up to two weeks (not including holidays and closures) for your refund to show on your account. So when ordering, please review your order and shipping carefully before pushing the "Submit order"button to finalize your order. We are here to help you if you have any questions before placing your order.

Online orders are automatically processed using our order management program using the delivery method customer selects. If the customer orders using a delivery method that states the transit time may cause the order to be delivered after the customer's deadline, any cancellations of the order will be handled as a return and will incur restock fees as stated in that product's Return Policy.

All cancellations must be in writing (either via fax or email). We will email confirmation of your cancellation within two business days along with information on any possible cancellation fees. We cannot be liable for any cancellations not received, so if you have not received confirmation that we cancelled your order, please contact us immediately to ensure we received your cancellation request.

Refused orders (those not accepted by the purchaser from the delivery company) on any product will not be processed and will be held until customer makes arrangements to have merchandise picked up. Any refused shipments not followed up within 14 days of refusal will be forfeited and void...no exceptions.


EXCHANGE POLICY

For exchanges on any items from the crowns and tiaras webpage, please click here. Most exchanges are not charged a restock fee like returns as long as you are exchanging for a product of equal or greater value. All exchanges must have RMAs and must be in our hands within 30 days of the invoice date (the "RMA Expiration Date"). Items received after the RMA Expiration Date will no longer be accepted for return or exchange. Products authorized for exchange must be returned in original packaging and in new condition or they may be refused or incur charges. Please see the Return Policies below for a list of items that may not be exchanged (except in the case of defects). Customer is responsible for all shipping costs on exchanges. You agree that by initiating an exchange you authorize us to charge your credit card for the shipping. If you need faster delivery than Standard Delivery (1-2 week) shipping, then please be sure to let us know what date you need the exchanged merchandise by so we know which shipping methods to charge you for. If you do not notify us of a deadline or a desire for expedited delivery, then Standard Delivery shipping will be used by default. You have two options on handling exchanges (see below), so when initiating an exchange please specify which option you'd like.

STANDARD REPLACEMENT - Contact Leslie's Best Inc. to get address and RMA to ship back product. Leslie's Best, Inc. will charge your card for the shipping, and then ship a replacement upon receipt of the product to be exchanged. Note: Standard Replacement may take (1) one to (3) three weeks turn around time.

EXPRESS REPLACEMENT (Cross Ship) - Contact Leslie's Best Inc. to get address and RMA to ship back product. Leslie's Best, Inc. will charge the replacement order plus shipping to your credit card and then ship a replacement right away and. Once the product is received back to our warehouse, we will issue a full credit within two (2) to four (4) weeks of receipt. This is the most popular exchange method, and is our preferred method.

Click here to request a return or exchange.



RETURN POLICY

Customer satisfaction is our #1 priority. Rule, rules, rules. We hate them but they're important for protecting the customer as well as the retailer. So here goes...Returns and exchanges are gladly accepted within 30 days of invoice date under the following conditions. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

  • All returns of non-defective, non-customized merchandise must be received within 30 days of the date of invoice for the related order and must include a Return Merchandise Authorization Number (RMA#). BEFORE returning your merchandise, please be sure to click here to request a return. If your return is approved, you will be emailed a Return Form along with detailed instructions. Returns or exchanges will not be accepted after 30 days from invoice date. Returns without Return Forms in the package or returned after the RMA expiration date are considered unauthorized returns, and will be held and not processed. If merchandise for unauthorized returns is not claimed within 30 days of the date we receive the package, it becomes the property of Leslie's Best, Inc.
  • Only unused and unopened merchandise with its original packaging and accessories will be accepted. No refunds on shipping.
  • Any shipping damage must be reported to carrier (USPS, UPS, Fed-Ex, etc.) within 7 days after receipt of delivery.
  • Customers will be responsible for paying return shipping costs.
  • Items must be in like new condition including packaging. This is essential in order us to be able to sell the item again. Damaged packaging may result in additional charges. Common charges on returned packages include, but are not limited to, boxes damaged in shipping, names written on boxes, and damaged tissue paper.
  • If an item is being returned due to some mistake or fault on our end, customer shall contact us within 7 days of receipt before mailing the product back to get the correct shipping address.
  • Some returns will be shipped directly back to the manufacturer and not to the return address shown on the address label. Any returns shipped to the wrong address will incur additional shipping fees or may be returned to sender.
  • Please be sure to wrap your merchandise properly for shipping and insure it, because damaged merchandise cannot be accepted.
  • An explanation of why you are returning the items must be includede on the return request. This is required by our manufacturers, plus it helps us get input about our products so we can offer the best products and services possible.
  • Returns of non-defective merchandise will be charged a 20% restocking fee on most products.
  • Items that do not meet the criteria of our return policy will not be processed. If you have not received notification showing that we have credited your account within 60 days of your return, then please be sure to contact us immediately so we may follow up on the status of your return (except during busy seasons and holidays, when it may take longer). Any returns not followed up within 90 days of return will be forfeited and void...no exceptions.
  • ITEMS THAT MAY NOT BE RETURNED OR EXCHANGED (except for defects): Items without a Return Merchandise Authorization number. Opened videos or music, opened DVDs, books, poms, Power Pom, Power Pom Jr., cosmetics, megaphones, rifles, headwear, crowns, tiaras, costumes, imprinted items, custom or made to order or special order items, nonstock items, closeout products, cut fabrics or trims purchased by the yard, leotards, briefs, undergarments, custom or imprinted or made to order or special order items, imprinted items, any item where it is listed in the item's description or on that product's webpage that it is not returnable, and any item that has not met the criteria listed under these return and exchange policies. Only unused and unopened merchandise with its original packaging and accessories will be accepted. If you're considering ordering a quantity of an item that cannot be returned, you may want to order one in advance to be sure it meets your needs.



Click here to request a return or exchange.




NET 30 POLICY


Those paying by purchase order or on a NET 30 terms, simply fax or mail your order. Payment by Purchase Order is reserved for U.S. Public, Private, Parochial, and Church schools only. We cannot accept purchase orders from boosters or private organizations. Purchase orders are also accepted from pro and semi-pro or arena teams, and from government organizations. Non-school orders may be required to apply for credit in order to qualify for Net 30 terms, and application must be approved before orders may be placed on Net 30 terms. Purchase orders must be signed by a Principal, Superintendent or Authorized Purchasing Agent. Letter of Guarantor is required for non-school orders over $250. Please include shipping and handling in the total on your purchase order. Purchase orders are not accepted for sample orders. A billing charge of $5.00 will apply to orders of less than $100.00. For purchase orders not paid within 30 days of invoice date, the outstanding balance will start accruing a late penalty per month (as shown on your invoice at the time of purchase). Orders not paid within 90 days of the invoice date will be subject to as much as a 50% collections fee. In the event you return everything your ordered on the purchase order, you are still liable for late fees, shipping, restock fees, and any other charges stated on this webpage. Please be sure to include a contact phone so we may contact you if we need to regarding your order. Also include a fax number so we may fax the invoice. Invoices will only be sent via fax and/or email (other than any notices regarding collection). We will send confirmation of the order within two (2) business days of receipt of order. If you have not received confirmation within that time, please contact us immediately to make sure we received your order. Please contact us before placing your order if you have any questions. We're happy to help!

INTERNATIONAL ORDERS POLICY


Due to the extra time and costs involved with shipping internationally, we only ship international orders where the product total is over $500.00 (except for some Canadian shipments). Due to the increased risk for fraud on credit cards from foreign banks, the international orders minimum includes those orders shipped to a US address but charged on a credit card either issued from a foreign bank or using a foreign billing address.

Customer is responsible for all customs fees and overseas wire fees. Any bills we receive for these fees will be automatically charged to customer's account plus any additional costs for that transaction (i.e. bank wire or credit card fees). Order will not be processed until payment is received. Please allow 1-2 weeks for setting up your first order with us due to time delays in verifying payment methods. All production timelines given commence from the next business day after payment is received and all artwork (where applicable) is approved and finallized. To avoid miscommunications, timelines are only discussed in written form via fax or email.


MISCELLANEOUS



  • We do our best to describe all products as detailed as possible. If you have any questions about a product, please contact us before ordering it so that we ensure you are getting the right items for your needs.
  • We cannot charge to customers' shipping accounts for orders under $500.00. For orders over $500.00 wishing us to charge to their shipping accounts, please contact us with what you want to order so we can see if we are able to charge to your particular shipping carrier. There will still be handling fees due, and rush fees may also apply.
  • The product you receive may not have prices on them. The item number on the product hang tag may not match the item number on our website. If you need a list of prices and what item numbers match the corresponding product hang tag, please ask us at the time you place your order and we'd be happy to get a list to you within 1 to 2 weekdays.
  • Prices are subject to change without notice. Orders are charged the price shown on the website at the time the order is placed.
  • We reserve the right to correspond via email or fax or other written means if we feel circumstances warrant having written record of correspondences, and therefore meriting ceasing future correspondence via telephone.
  • You agree to be responsible for all costs incurred related to your transaction(s) and/or collecting your balance due. This includes, but is not limited to, costs including returned check fees, additional shipping costs, monthly late fees, collection agencies, legal costs, etc.
  • You agree to allow us at least three full business days to rectify any problems with your order before filing any complaints with any oversight organization like the Better Business Bureau or before submitting any chargeback with your credit card company. In this case, you the customer must be available to correspond with Leslie's Best in an effort to reach a solution. Leslie's Best reserves the right to charge you, the customer, a handling fee of $50 or more, plus any fines, attorney fees, chargeback fees, etc. if this policy is not followed.
  • Whether you order online, fax, or mail, all orders are subject to DanceCheer.NET's Policies and Conditions of Use. By ordering with us, you acknowledge that you have fully read and agree to the terms on the Policies and Conditions of Use webpages (see links at the bottom of this webpage).
  • Orders that have a high Fraud Risk Factor may be required to provide copy of driver's license and credit card to verify identity before we process order.



Click here to request a return or exchange.



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